Got Questions?

Most orders ship within 1–2 business days from our warehouse. You'll get a tracking email the moment it leaves us. During holiday rushes (Nov–Dec), please allow up to 3 business days.

Right now we ship to the United States and Canada. International shipping is coming soon — sign up for our newsletter to be first to know when your country opens up.

Standard US shipping is $5.99 flat. Orders over $50 ship free. Express options are shown at checkout.

If your order hasn't shipped yet, yes! Email hello@spluggage.com with your order number within 30 minutes of placing it and we'll do our best.

Check your spam folder first (those characters can be sneaky). Still nothing? Email us with the email address you used and we'll resend it.

We accept returns within 30 days of delivery on unused items in original condition. Trading cards, stickers, and personalized items are final sale.

Email hello@spluggage.com with your order number and what you'd like to return. We'll send you a prepaid return label.

We're sorry! Email a photo to hello@spluggage.com within 7 days and we'll send a replacement free of charge.

Yes! Same process as a return — email us and we'll set it up. Exchanges are free.

Most of our products are designed for kids ages 3–10. Each product page lists a specific age range. Plush items have a "3+" rating for small parts.

Absolutely. Every product is tested to CPSIA (US) and EN71 (EU) toy safety standards. No phthalates, no BPA, no lead, no surprises.

Our soft goods (plush, patches, fabric items) are made in audited factories in Vietnam and China. Trading cards and stickers are printed in the US. We visit our partners regularly.

Yes! Email partners@spluggage.com with your business details and order volume.

The Launch 5 are Rudy, Betty, Lila, Wendy, and Max. We have many more in the world map — keep watching shorts and exploring the World Passport to meet them.

Season 1 launches with 6 short episodes featuring our crew. Subscribe to our newsletter (footer of any page) for the exact drop date.

We love that. Send a drawing, a description, or just an idea to hello@spluggage.com. We read every single one.

Right here on the Watch page, our YouTube channel @SpluggageTV, and our social channels.

Yes. We don't collect personal info from kids under 13. Our content is reviewed for age-appropriateness by parents (real ones, not just us). See our Privacy Policy for details.

We follow COPPA in the US and GDPR-K in the EU. We don't knowingly collect personal information from kids under 13 without verifiable parental consent. Full details in our Privacy Policy.

Each short is 60–90 seconds. No autoplay loops. No dark UX patterns. Built for "watch one and stop" not "keep scrolling forever."

Absolutely. Email parents@spluggage.com from the email associated with the account and we'll unsubscribe everyone instantly.

No. Guest checkout is available. Creating an account just makes future orders faster and lets you track shipments easily.

On the My Account page, click "Lost password?" and follow the reset link sent to your email.

Yes! Add the "Wrap This Order" option at checkout for $4.99. Includes a SPLUGGAGE-stamped craft box, ribbon, and a handwritten note.

Yep — just enter a different shipping address at checkout. We won't include a price receipt in the package.